Baajiwala Privacy Policy

Introduction

Baajiwala is a trusted online gaming platform for Bangladeshi users. We believe user trust is built on transparency, which is why we consider it our responsibility to give you full information about our Privacy Policy.

This Privacy Policy explains what types of information Baajiwala collects, how that information is used, who it may be shared with, and what steps we take to keep your data secure. This document has been prepared in accordance with international data protection laws and standards.

By using any Baajiwala service — whether the website, mobile app, live chat, or any other channel — you are considered to have automatically accepted this Privacy Policy. Please read each section below carefully.

What Information We Collect

Baajiwala only collects the information strictly necessary to provide you with our services. We collect the following:

• Identity Information: Name, date of birth, and national ID number (for age verification purposes).
• Contact Information: Email address, mobile number.
• Account Information: Username, password (encrypted), and account settings.
• Financial Information: Transaction history, deposit and withdrawal records, and mobile banking number (used solely for transaction verification).
• Technical Information: IP address, browser type, device information, operating system.
• Usage Data: Gaming history, session duration, preferred games, betting patterns.
• Cookies & Tracking: Browsing behavior, page visits, and click tracking.

We never collect or store your full payment card number or mobile banking PIN. All financial transactions are handled through secure payment gateways.

How Your Information Is Used

Baajiwala uses your information for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To deliver gaming, deposits, withdrawals, and all other services without interruption.
• Customer Support: To resolve your complaints and inquiries.
• Fraud Prevention: To detect unusual activity and keep your account secure.
• Personalized Experience: To deliver offers and game suggestions tailored to your preferences.
• Legal Obligations: To meet regulatory and compliance requirements.
• Marketing: To send you promotional offers and bonus updates with your consent.

We never share your information with other companies for marketing purposes without your consent. Baajiwala uses data analytics solely to improve the platform and provide you with a better experience.

Data Sharing & Third Parties

Baajiwala may share your information in the following limited circumstances:

• Service Providers: Payment processors and IT infrastructure providers who help us operate our services are bound by strict confidentiality agreements.
• Legal Requirements: Information may be disclosed in response to a court order, government directive, or regulatory authority request.
• Fraud Prevention: Information may be shared with relevant authorities to detect and prevent fraudulent activity.
• Business Restructuring: You will be notified in advance of any merger or acquisition involving Baajiwala.

Beyond these cases, we do not share your information with any advertising companies, data brokers, or unrelated third parties. This is a firm commitment.

Security Measures

Baajiwala follows industry-leading standards to keep your information secure. Our security framework includes:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Secure Servers: Dedicated servers are equipped with firewalls and intrusion detection systems.
• Regular Audits: Systems are regularly audited by third-party security experts.
• Staff Training: All staff receive regular training on data protection.

Please note that no method of transmission over the internet is 100% secure. While we do everything we can to protect your data, keeping your password strong and confidential is also your responsibility.

Cookie Policy

Baajiwala uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

• Essential Cookies: Required for core site functionality, such as maintaining login sessions.
• Performance Cookies: Used to monitor site speed and performance.
• Functionality Cookies: Helps remember your preferences and settings.
• Analytics Cookies: Used to analyze user behavior and improve the site.

You can disable cookies at any time through your browser settings. However, disabling certain cookies may limit some features of the site.

Your Rights

You have the following rights over your data on the Baajiwala platform:

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You may request corrections if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your information under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Data Portability: You can receive your information in a structured, portable format.
• Right to Object: You may object to certain types of data processing.

To exercise these rights, please contact our support team. We generally respond to your request within 30 days.

Minor Protection

Baajiwala is strictly prohibited for anyone under 18. We do not knowingly collect or store any information from minors.

Age is verified at the point of registration. If we discover that a minor has created an account, that account and all associated data will be deleted immediately. Parents or guardians who report such a situation can expect us to act promptly.

Data Retention Period

We do not retain your information longer than necessary. The general rules are:

• Active Accounts: Information is retained for as long as your account remains active.
• Closed Accounts: After account closure, data may be retained for up to 5 years as required by law.
• Financial Records: Retained for a defined period in accordance with applicable regulations.
• Marketing Data: Deleted immediately upon opt-out.

Changes to Privacy Policy

Baajiwala may update this Privacy Policy when necessary. In the event of any significant changes, we will:

• We will display a clear notice on the website.
• We will notify you at your registered email address.
• The effective date of any updated policy will be clearly stated.

Continued use of the site after any changes takes effect will be considered your acceptance of the updated policy. Please read any change notices carefully when you receive them.

Get in Touch

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated Data Protection team is always ready to help.

We typically respond to your email within 24-48 hours. For urgent matters, adding "Privacy Request" in the subject line will get you a faster response.